FREQUENTLY ASKED QUESTIONS

Get answers to all your burning questions about our online store, products, shipping, and more. Get quick and easy answers to help you make informed decisions about your beauty and fashion purchases. Get ready for a seamless shopping experience!

Piel Beauty Media is an online audio video media group based in United States with branches in West Africa, Nigeria. We offer a wide selection of beauty and fashion content and products from reputable brands in the United States, Europe, Canada, the United Kingdom, and China.

Piel Beauty offers a wide selection of skincare and beauty products, including accessories.

At this time, Piel Beauty only sells products online through our online store.

Our products come from reputable brands in the United States, Europe, Canada, the United Kingdom, and China.

Delivery within Nigeria typically takes 5-7 working days, and delivery outside of Nigeria typically takes 15-20 working days. Delivery times may vary due to customs and other logistical factors.

Shipping fees are calculated based on the weight of your order and your delivery address. The shipping fee will be displayed at checkout and included in your total order amount.

Once your order has been shipped, you will receive a tracking number and a link to track your package. You can also log in to your account to view the status of your order.

Please refer to our Return & Refund Policy for information on returning products.

You can contact us at support@pielbeauty.com or at our service office: 
 Africa Re Building, Plot 169 Karimu Kotun Street, 3rd Floor, Victoria Island, Lagos 101241,
West Africa, Nigeria

Yes, we offer a 14-day return policy for all items. Please refer to our Return & Refund Policy for more details.

Yes, we ship to most countries worldwide. Please refer to our Shipping Policy for more details.

To place an order on our website, simply select the products you wish to purchase and add them to your shopping cart. Then, proceed to checkout and complete the payment process.

We accept payment via credit card, debit card, and PayPal.

Yes, our website is secure and uses industry-standard encryption to protect your personal and payment information.

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Please refer to our Terms & Conditions Policy for information on the terms of use for our website and online store.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after an order has been placed.

Please contact us at support@pielbeauty.com for information on wholesale pricing and partnerships.

You can sign up for our email newsletter to receive updates on new products, promotions, and other news from Piel Beauty.

You can sign up for our email newsletter by providing your email address on the Piel Beauty Media.